RETURNS & REFUNDS

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We will only offer a refund or return if the item purchased is faulty. Our products are exempt from being returned for health and sanitary reasons, however if the product is faulty, we will investigate and process an exchange or return. If the product arrives damaged, we’ll also look to process an exchange for you.

Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eleni@elenilondon.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eleni@elenilondon.com and send your item to: 113C Northcote Rd, London, ENG, SW11 6PW, United Kingdom.

Shipping
To return your product, you should mail your product to: 113C Northcote Rd, London, ENG, SW11 6PW, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.